How do I return an item?

  • 1. In the instance that goods are received in a damaged condition, you must apply for an exchange within three days of receiving your order. We are unable to exchange damaged goods for alternative items and can only supply a like-for-like replacement, unless the damaged item was incorrectly supplied due to our error.

  • 2. You must apply for an exchange within fourteen days of receiving your order, and all returned goods must be in an unused and resalable condition (complete with all original packaging).

  • 3. Any goods received that were supplied incorrectly by us (i.e. are not the goods that you ordered), will be exchanged and redelivered to you free of charge once you have returned the incorrect goods to us. We will also refund the return cost of the item provided that it is returned via the method that we specify.

  • 4. We are happy to exchange any goods which are supplied correctly but do not meet with your requirements (e.g. you have ordered the wrong size). In cases such as this, where we have correctly supplied you what you have ordered, you will be charged for shipping to send the replacement item to you.
  • 5. When shipping the item back to us please include a note with the desired changes or a request to refund your order. Our return address is listed below .